Data deletion

1. Request deletion

Email geral@vozagenda.pt with the subject “Eliminação de dados”, identifying the telephone number or email linked to your account or conversations with a business using VozAgenda. For a WhatsApp conversation, you may also ask the business you contacted to forward your request to us.

2. Data deleted

After confirming your identity, we delete the associated contact details, message and conversation history, and appointment-request records. Completed appointments may be retained in anonymized form where necessary for the business’s accounting or legal obligations.

3. Response time

We acknowledge receipt within two working days and complete deletion within 30 calendar days, informing you when it is complete.

4. Exceptions

Limited data may be retained where required by law, such as tax or accounting obligations, or while needed to resolve a dispute or fulfil an existing contract. Outside these exceptions, data is deleted in full.

5. Contact

For questions, email geral@vozagenda.pt. The privacy policy explains what data is processed and why.

• Privacy policy