Connect your number through Meta
Authorize access through Facebook/Meta without sharing your password with VozAgenda. Confirm the connection requirements for your existing WhatsApp Business number during setup.
WhatsApp integration
Some customers prefer a message. Give them an answer there too.
Connect your salon’s WhatsApp Business number to VozAgenda. Customers can ask about availability, book, reschedule or cancel in the conversation, using the same calendar and rules as calls, where supported by your plan and configuration. Confirm notification availability during setup.
Connect my WhatsAppB
Bela Vista Salon
online
Good afternoon! Do you have space for a haircut tomorrow?
14:02
Good afternoon! I have 10:30 or 15:00 available tomorrow. Which would you prefer?
14:02
15:00 would be great.
14:03
Your appointment is confirmed for tomorrow at 15:00. See you then!
14:03
The unanswered enquiry
An unanswered call ends. A message keeps waiting.
Many customers prefer messaging to calling, especially outside opening hours. Without someone answering WhatsApp, requests wait until the team has a free moment, and some may never receive a reply.
How it works
Three steps, with your existing number where eligible.
VozAgenda connects to WhatsApp Business. Confirm your number’s eligibility and account access with the team before activation.
The AI answers on your number
Customers ask about availability, services or prices directly in the conversation, as they would with reception.
Bookings follow the same rules as calls
In supported configurations, bookings, rescheduling and cancellations use the same calendar and limits defined for calls.
Setup guide
How to set up WhatsApp integration
Follow these steps to connect WhatsApp Business to VozAgenda. Test the conversation and supported booking actions before activation.
1
Start the connection process
In the VozAgenda dashboard, select Integrations and WhatsApp. You will be taken to Meta’s official Embedded Signup process.
2
Authorize access through Meta
Sign in with the Facebook/Meta account linked to WhatsApp Business. Authorization takes place on Meta’s platform, without sharing credentials with VozAgenda.
3
Configure supported messages
Agree which confirmations and notifications your setup supports. Any template messages must meet Meta’s approval requirements before use. Confirm reminder availability during the demonstration.
4
Test the integration
Send a test message to the salon’s number. Check that VozAgenda responds, checks the configured calendar and offers suitable times.
Booking notifications
Clear confirmations, with supported notifications agreed in advance
After a supported booking by phone or WhatsApp, a configured confirmation can provide the appointment details. Discuss reminder requirements during the demonstration and confirm availability before relying on automatic delivery.
Booking confirmation
A supported confirmation message gives the customer the date, time, service and professional after the booking is created. Check the details and delivery in your setup test.
Appointment reminders
If your business needs a reminder before an appointment, raise it during the demonstration. Confirm availability, timing, Meta template approval and message costs before activation. Do not assume this is included in the launch offer.
Approved message templates
Template messages must be submitted to Meta for approval before use. Agree supported wording and business details, such as the salon name and address, during setup.
Message examples
See how appointment messages can look to customers
Illustrative wording with fictional details, shown in English for this guide. Customer-facing language and supported delivery are agreed during setup. A message example does not establish feature availability.
Booking confirmation
Hello! Your appointment is confirmed: 📅 Date: Saturday, 15 March 🕐 Time: 11:00 ✂️ Service: Haircut + beard trim 💈 Professional: João 📍 Address: R. da República 123, Lisboa To cancel or reschedule, reply to this message. Thank you!
Reminder example (availability to confirm)
Hello! A reminder of your appointment tomorrow: 📅 Tomorrow, 16 March 🕐 11:00 ✂️ Haircut + beard trim If you need a change, reply to this message or call the salon. See you tomorrow! Illustrative reminder wording; confirm availability before activation.
Confirmation after a call
Hello! We confirm the appointment arranged by phone: 📅 Friday, 14 March 🕐 15:30 ✂️ Colour 💈 Professional: Ana If you need a change, reply to this message. Thank you!
Availability response
Hello! These times are available this week: 📅 Thursday, 13 March • 14:00 • 16:30 📅 Friday, 14 March • 10:00 • 15:30 📅 Saturday, 15 March • 11:00 • 14:00 To request a booking, reply with your preferred day and time.
A good fit if…
You already receive WhatsApp enquiries and want to answer them.
VozAgenda connects to your eligible existing number. Agree how your team can take over conversations during setup.
- You receive WhatsApp enquiries that go unanswered during the day
- You want voice and WhatsApp reception to follow the same rules
- You already have a WhatsApp Business number you would like to keep
Secure connection through Meta
Authorization takes place through Facebook/Meta. VozAgenda never sees or stores your password. Access is limited to the number and account you authorize, for handling appointment-related conversations.
Common questions
About WhatsApp integration
The essentials about connecting your WhatsApp Business number to VozAgenda.
VozAgenda connects through Meta’s official Embedded Signup process. Confirm eligibility and how your team will access the account during setup; do not assume every existing account has the same connection options.
Use your existing number where eligible. It must not also be active on personal WhatsApp. Meta asks you to confirm the number’s status during connection.
Only what is needed to answer and manage appointments: message text, the sender’s number and your WhatsApp Business account identifiers. We do not use this information for unrelated purposes.
Through Meta’s official Embedded Signup process. You authorize the WhatsApp Business account through Meta without sharing your password with VozAgenda.
A supported confirmation workflow can send booking details after a call or WhatsApp conversation. Confirm which notifications are available in your plan and setup. Do not assume automated reminders are enabled; template messages need Meta approval before use.
Agree supported message wording during setup, including the salon’s name, address and relevant booking details. Template messages must be submitted to Meta for approval before they are used.
The reply is treated as a new request. VozAgenda checks the context and calendar, then follows the supported rescheduling or cancellation workflow. Requests outside the configured actions go to the team.
WhatsApp is included in Equipa. Meta may charge for certain template messages according to its current policy. Confirm applicable message costs and any allowances before activation; the call-minute allowance is not a WhatsApp message allowance.
The integration is for WhatsApp Business. If your salon uses personal WhatsApp, confirm the migration and account requirements before connecting. Review any effect on your existing account and conversation history during setup.
Yes. Voice and WhatsApp reception use the configured business rules and calendar. Test a booking made by phone followed by a WhatsApp request, and confirm the supported identification, rescheduling and cancellation steps.
For salons, barbershops and spas
WhatsApp integration supports appointment-led businesses with a compatible configuration. More for hair salons, barbershops or spas and beauty clinics.
See how VozAgenda would work in your business.
Demonstration and initial setup
We show a scenario like yours and explain the setup, plans and supported integrations for your team.